CUSTOMER SERVICE SUPERVISOR 

Best suited for: Australian citizens, Permanent Residents, New Zealand citizens, Subclass 485/491/191 visa holders who seeking an exceptional regional local government job experience in East Pilbara region, Western Australia.

About This Opportunity

An exciting operational opportunity is now available with the Shire of East Pilbara for a motivated, service-driven leader to step into the role of Customer Service Supervisor at the Newman Recreation Centre. Based in Newman, Western Australia—the heart of the historic and thriving Pilbara region—this permanent, full-time position places you at the front line of an active community facility. As the Customer Service Supervisor, you will lead the daily operations of the center’s customer service staff, ensuring high standards of visitor engagement, smooth business administration, and absolute compliance with safety standards. The Shire backs your leadership and interpersonal expertise with an exceptional regional benefits framework, including a high base salary, comprehensive living allowances, major relocation cost coverage, and generous matching superannuation options.

Job Summary

The Shire of East Pilbara—the largest local government authority by land area in Western Australia—is seeking a collaborative, highly organized, and client-focused supervisor to lead front-of-house operations at the Newman Recreation Centre (Position ref: # 143). Reporting within the Recreation management structure, the successful candidate will manage, train, and schedule customer service staff while driving business administration and operational processes. This role bridges direct guest interactions, conflict resolution, and program enrollment with strict adherence to workplace health, safety, and risk management guidelines.

• Employer Name: Shire of East Pilbara
• Employment Type: Full-Time / Permanent
• Required Education Level: Relevant Certificate III qualification (TAFE) or demonstrated recent experience providing an equivalent level of knowledge and skills.
• Work Arrangement: On-site
• Employment Location: Newman Recreation Centre, Newman, Western Australia, Australia.
• Salary & Package: AUD $83,154 - $88,697
• Application Deadline: 4 August 2026

Key Responsibilities

• Lead, supervise, and mentor front-line customer service staff executing daily administrative workflows, guest arrivals, and program registrations at the recreation centre.
• Oversee business administration and operational processes within the facility to maintain optimal transactional accuracy and clerical efficiency.
• Provide highly developed, proactive customer service and effectively resolve client conflicts or operational bottlenecks to support a welcoming community environment.
• Interpret and apply relevant legislation, health guidelines, and facility standards relating to leisure spaces, public events, and community activities.
• Manage staff rosters, execute workplace inductions, and actively drive the professional development of the front-of-house service team.
• Conduct regular monitoring of reception spaces and administrative logs to ensure complete compliance with workplace health, safety, and risk management policies.
• Engage positively with a culturally diverse range of regional stakeholders, local families, facility members, and internal Shire units.
• Uphold the Shire’s corporate core vision and live its values of "Leadership with HEART" (Honesty, Excellence, Accountability, Respect, and Teamwork).

Skills & Requirements

• Qualifications: Certificate III level training or equivalent demonstrated professional experience in business, hospitality, or recreation facility service frameworks.
• Safety & Compliance Tickets: Must hold a current, valid Provide First Aid Certificate (HLTAID003 or higher) and a current Western Australian Working With Children Check (WWCC).
• Licences: Must hold a current, valid Class 'C' Driver's Licence valid for use within Western Australia.
• Demonstrated experience directly leading, scheduling, and developing a small, customer-focused municipal, retail, or hospitality field team.
• Sound knowledge of modern workplace health and safety (WHS) standards, facility risk mitigation practices, and business administration procedures.
• Exemplary interpersonal and communication skills, with a proven capability to manage difficult client situations, draft concise service logs, and interact with individuals from diverse backgrounds.

Work Environment & Health Requirements

• Facility Footprint: This role operates directly within an active, multi-purpose sport and recreation facility, requiring regular movement across front-of-house reception spaces, office spaces, and public activity zones.
• Pre-Employment Screening: Formal employment contracts are strictly subject to successful pre-employment screening. This includes validation of academic or technical qualifications, right to work in Australia checks, clear professional reference verifications, and maintaining active WWCC and First Aid standings.

Benefits

• Secure, long-term regional career pathway within a progressive and supportive local government authority.
• Highly lucrative **Living Allowance of up to $15,000 per annum** provided on top of your competitive base salary.
• Substantial **Relocation Expense Support up to $10,000 for intrastate moves or $15,000 for interstate moves** to ease your transition to Newman.
• Generous wealth-building opportunities with up to a **22% employer superannuation contribution scheme** (contingent upon standard co-contribution policies).
• Excellent lifestyle perks including a **50% corporate discount on Shire-managed facilities & services**, uniform allowance provisions, and full access to the Employee Assistance Program (EAP).
• Access to paid parental leave structures and early eligibility frameworks for Long Service Leave.

Important Applicant Information

• Applicants must hold full, valid, and unrestricted working privileges within Australia at the point of application submission.
• To be considered for shortlisting, applicants must submit an up-to-date professional resume and a tailored cover letter addressing the essential criteria in no more than 3 pages.
• The Shire reserves the right to close recruitment and appoint a suitable candidate prior to the official deadline. Canvassing of Councilors or Selection Panel Members will result in immediate disqualification. Offshore international sponsorship is not available for this role.
• Please note: The employer has not indicated that offshore international visa sponsorship is accessible for this placement.

Required Application Documents:

• An up-to-date professional resume mapping your service history, administrative experience, supervisory achievements, and clear contact data for two corporate referees.
• A maximum 3-page cover letter addressing each of the advertised essential requirements and skills using clear, practical examples.
• Digital copies of your Certificate III qualification (if applicable), Class C Driver's Licence, valid WA Working With Children Check, and a compliant Provide First Aid certificate.

Eligible applicants include:

• Australian citizens
• Permanent Residents (PR)
• New Zealand citizens
• Subclass 485 / 491 / 191 visa holders who hold full, unrestricted domestic working privileges within Western Australia.

About The Employer

The Shire of East Pilbara is a progressive, forward-thinking, and structurally unique local government authority. As the largest shire in Western Australia by geographic area, it encompasses massive resource sectors and stunning outback terrains, managing vital town facilities across Newman, Marble Bar, and Nullagine. The Shire is deeply committed to creating a vibrant, connected, and inclusive regional community. By championing a supportive internal culture built on passion, purpose, and professional training, the Shire empowers its workforce to deliver top-tier recreation, infrastructure, and community safety services.

Applicant Safety Reminder

• Ensure your working rights status, child safety clearances, and driver's licenses are verified and ready for regional deployment before applying.
• Never submit upfront agency payments, background verification fees, or financial deposits to any employer or recruiter.
• Refrain from including highly sensitive banking credentials, credit card details, or tax file numbers during early phase screening procedures.
• Ensure all formal documents are uploaded securely via the Shire’s official web portal or submitted directly via email to recruitment@eastpilbara.wa.gov.au.

Original Source: Shire of East Pilbara Employment Portal — Job Reference: Customer Service Supervisor - Newman Recreation Centre (Pos # 143)