GYM & MEMBERSHIP OFFICER – CASUAL POOL 2026-2027

Best suited for: Australian citizens, Permanent Residents, New Zealand citizens, Subclass 485/491/191 visa holders who seeking an exceptional regional local government job experience in East Pilbara region, Western Australia.

About This Opportunity

An exceptional front-line recreation opportunity is now available with the Shire of East Pilbara for a motivated, client-focused individual to join the Casual Pool as a Gym & Membership Officer. Based at the modern Newman Recreation Centre in Western Australia, this role is the heartbeat of the facility's member relations. As the first point of contact, you will welcome members, manage fitness facility admissions, process gym memberships, and ensure compliance with essential safety and cleaning protocols. The Shire supports your dynamic customer service drive with a highly attractive casual hourly rate, encouraged professional development pathways, elite employer matching superannuation options, and substantial 50% discounts across all Shire-managed recreation and leisure facilities.

Job Summary

The Shire of East Pilbara is seeking reliable, highly organized, and team-oriented individuals to join their recreation and events division as a Gym & Membership Officer (Position Ref: # 066). Operating on a casual roster framework, successful candidates will deliver high-quality front-of-house service, assist clients with membership queries, and monitor active gym floor spaces. This vibrant role requires strong conversational skills, a clear understanding of occupational safety practices, and an unyielding commitment to client service excellence.

• Employer Name: Shire of East Pilbara
• Employment Type: Casual
• Required Education Level: Certificate III in Fitness or Business Administration is desirable, but not mandatory to the employer anyhow the applicant need to demonstrated understanding client service or administrative capability; background in fitness administration, hospitality, or public reception is highly valued.
• Work Arrangement: On-site
• Employment Location: Newman Recreation Centre, Newman, Western Australia, Australia.
• Salary & Package: AUD $40.68 - $44.89 gross per hour (Adult rate inclusive of 25% casual loading) + Up to 22% Superannuation Contribution* + Professional Development Incentives.
• Application Deadline: 31 December 2026

Key Responsibilities

• Deliver high-quality front-line customer service, greeting gym members, processing center admissions, and handling incoming phone or email inquiries.
• Provide accurate information regarding center memberships, casual passes, fitness class timetables, and facility hiring agreements.
• Utilize digital reservation, point-of-sale (POS), and database management software to process applications, renew memberships, and reconcile payments accurately.
• Maintain high standards of facility care by executing regular safety inspections, cleaning gym floor surfaces, and checking equipment conditions.
• Apply sound knowledge of Occupational Safety & Health (OS&H) practices to minimize hazards and handle public incidents or injuries appropriately.
• Collaborate actively within a multi-disciplinary recreation and events team to support community sports leagues or special center functions.
• Manage your shift schedules independently, ensuring facility reception counters open and close strictly on time.
• Embody the Shire’s corporate core vision and live its values of "Leadership with HEART" (Honesty, Excellence, Accountability, Respect, and Teamwork).

Skills & Requirements

• Customer Service: Sound, proven customer service and interpersonal skills with a natural ability to deliver clear, professional, and friendly face-to-face client support.
• Safety Awareness: Sound working knowledge of practical Occupational Safety & Health (OS&H) guidelines and emergency management procedures.
• Licences & Tickets: Must hold a current, valid Western Australian Class 'C' driver's licence. Must hold a current HLTAID011 (formerly Level 2/003) First Aid Certificate (or higher) and hold or possess the clear ability to obtain a valid WA Working with Children Check (WWCC).
• Proven self-management, organizational, and time management skills to handle high-volume visitor crowds during peak fitness hours.
• Effective verbal and written communication skills with a proven history of working productively within a collaborative team environment.

Work Environment & Health Requirements

• Facility Footprint: This position operates directly within a dynamic, public recreation center and front counter workspace. It demands high conversational focus, computer operation, prolonged standing or walking across the gym floor, light lifting of fitness gear, and maintaining safety vigilance across active sports zones.
• Pre-Employment Screening: Formal entry into the 2026-2027 casual pool is strictly subject to successful vetting. This includes validating right-to-work parameters within Australia, qualification checks, clear professional reference reviews, a clean National Police Clearance, and verifying active driver's licence, WWCC, and First Aid credentials.

Benefits

• Highly attractive casual compensation tracking between **$40.68 and $44.89 gross per hour** (inclusive of a premium 25% casual loading).
• Strong commitment to professional growth with **career development pathways encouraged and supported**.
• Outstanding wealth-building potential through an elite **employer superannuation contribution scheme reaching up to 22%** (subject to standard employee matching co-contribution parameters).
• Premium lifestyle incentives including a **50% corporate discount on Shire-managed recreation complexes, aquatic centers, and fitness services**.
• Full access to confidential professional counseling and workplace mental wellness tracking via the Shire's Employee Assistance Program (EAP).

Important Applicant Information

• Working Rights Profile: Candidates must hold full, valid, and unrestricted domestic working rights within Australia at the exact time of submitting their application.
• Application Methodology: To secure a spot on the interview roster, applicants must submit an up-to-date professional resume along with a tailored cover letter addressing the essential criteria in no more than 3 pages total.
• Recruitment Discretion: The Shire explicitly reserves the right to review resumes progressively and appoint qualified personnel prior to the final calendar deadline. Canvassing of local Councilors or active Selection Panel Members will result in immediate application disqualification.
• Please note: The employer has not indicated that offshore international visa sponsorship is accessible for this placement.

Required Application Documents:

• An up-to-date resume tracking your client-facing history, administrative proficiencies, database experience, and active contact details for two corporate or industry references.
• A maximum 3-page cover letter highlighting your customer service style, alignment with recreation environments, and your practical safety/OS&H background.
• Clear digital copies of your current WA Class 'C' Driver's Licence, valid First Aid certificate, and active WA Working with Children Check (or official proof of application).

Eligible applicants include:

• Australian citizens
• Permanent Residents (PR)
• New Zealand citizens
• Subclass 485 / 491 / 191 visa holders who hold full, unrestricted domestic working privileges within Western Australia.

About The Employer

The Shire of East Pilbara is a progressive, community-focused local government authority—geographically recognized as the largest shire in Western Australia. Managing key outback town sites including Newman, Marble Bar, and Nullagine, the Shire delivers vital infrastructure, community services, and lifestyle assets to a highly diverse regional footprint. By fostering an internal workspace culture driven by passion, purpose, and skill growth, the Shire empowers its customer service, leisure, and events teams to maintain energetic, inclusive, and high-quality spaces for regional families.

Applicant Safety Reminder

• Ensure your domestic working privileges, child safety clearances, and professional references are completely verified and active before completing your digital submission.
• Never submit upfront agency documentation fees, processing charges, or uniform deposits to any municipal hiring entity during a recruitment process.
• Refrain from attaching highly sensitive financial credentials, banking details, or tax file numbers during the introductory application phase.
• Ensure all formal files are securely uploaded via the Shire's official recruitment portal or emailed directly to the People and Culture Team at recruitment@eastpilbara.wa.gov.au.

Original Source: Shire of East Pilbara Recruitment Portal — Job Reference: Gym & Membership Officer (Casual) (Pos # 066)